Refund and Returns Policy

At Moro, we stand behind the quality and craftsmanship of our products. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund and returns policy below:

1. Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, our team will coordinate the refund with you and confirm the method and timing.

3. Exchanges

If you wish to exchange your product for another model or style, please contact us. We will guide you through the process and assist you in selecting a suitable replacement.

4. Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as per your preference.

5. Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Items marked as final sale
• Customized or personalized items
• Products that have been used or installed

6. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

If you have any questions about our refund and returns policy, please contact us at [ [email protected] ].